What happens when you order plants on WhatsApp

Ordering from GreenTrader happens on WhatsApp, with a real person at our nursery. When you press the Order button on any plant page, WhatsApp opens on your phone with a ready-made message naming the plant, quantity and listed price. You send it, we reply, and the order is only confirmed once we have agreed the details together. The website itself never takes payment and never creates an order on its own.

Step by step

• Press Order on WhatsApp on a plant page.
• WhatsApp opens with a prefilled message: plant name, quantity, listed price and the product link. You can edit it before sending.
• Send the message. This starts a conversation — it is not yet a confirmed order.
• We reply to confirm the plant's current size, availability, final price and delivery charges for your area.
• You agree, and only then is the order confirmed.
• We arrange delivery or pickup, and you check the plant when it reaches you.

Why we confirm details before every order

Plants are living stock. The plant photographed in spring may be taller by August, a popular item may sell out between website updates, and delivery cost depends on where you are. Rather than pretend a website can know all this in real time, we confirm the current size, availability and total cost with you personally — so what arrives matches what you agreed to, not an old photo.

Delivery and pickup

We are based in Muridwala, near Samundri in Faisalabad district. We deliver around the Samundri and Faisalabad area, and delivery charges depend on distance and order size — we quote them in the same WhatsApp conversation before you commit. You are also welcome to arrange a pickup time and collect your plants from the nursery yourself; many customers prefer to see the plants in person.

When your plants arrive

Check the plants at handover. Look at the leaves, the stem and the soil, and compare the size with what we agreed. If something is damaged in transit or does not match what we confirmed, tell us there and then — a photo in the same WhatsApp chat is enough — and we will sort it out fairly. It is much easier to resolve a problem on delivery day than a week later.

Honest answers to fair questions

• Is opening WhatsApp a confirmed order? No. Nothing is confirmed until we have replied and agreed size, availability, price and delivery with you.
• Do I pay on the website? No. The website never asks for card details or payment. Payment terms are agreed in the WhatsApp conversation.
• Can I change my mind? Yes — before confirmation you can simply not proceed, and you can edit or add to the prefilled message freely.
• What if WhatsApp does not open? Every page also shows our phone number; a normal call or SMS works too.
• Can I order several plants at once? Yes. Send one message and list what you want, or mention the other plants when we reply.

This is a deliberately simple system: you see the plant and its listed price on the website, and a person from the nursery confirms everything that can change — size, stock, final price, delivery — before you spend a rupee. If you have a question that is not about ordering at all, you are equally welcome to message us just for advice.